5 Ways Housekeeping Services Can Increase Resident Satisfaction And Reduce Costs

As a senior living provider, you know the market is competitive. In addition, operational costs continue to rise in tandem with resident expectations. This has resulted in increasing pressure on community managers to boost efficiency and enhance resident satisfaction.

Finding areas to optimize can be challenging. One often overlooked solution that can both corral your costs and lead to greater resident satisfaction is enhancing housekeeping services by partnering with a group purchasing partner. Group purchasing organizations can assist in vetting services and often get bulk discounts due to the higher volume of business they do with service providers. 

Here are some additional benefits that can be achieved with expert, streamlined housekeeping services.

1. Improve Resident Experiences—And First Impressions

For people managing housekeeping for senior living services, ensuring that first impressions are positive is crucial, as these experiences heavily influence prospective residents. Communities that demonstrate meticulous attention to cleanliness convey a commitment to quality and care, which can be a deciding factor for potential residents.

Additionally, a consistently clean and well-maintained environment for existing residents significantly increases their sense of security and satisfaction. This satisfaction leads to more positive reviews and referrals, boosting community reputation. A well-regarded community retains its current residents while attracting new ones, making commercial housekeeping services crucial in shaping public perception. High-quality services ensure that these first impressions and ongoing experiences are exceptional.

2. Enhance Personalized Service Offerings

Personalization can also help influence resident satisfaction in senior living. By tailoring housekeeping services to residents' individual preferences and needs—such as selecting hypoallergenic cleaning products or scheduling cleanings at convenient times—communities can dramatically improve independent senior living resident satisfaction.

When residents see their specific needs being addressed, they feel valued and well-cared for. This personalized approach improves their quality of life and helps support a sense of community and belonging, further reinforcing their decision to stay.

3. Lower Maintenance Costs

Effective senior living housekeeping services go well beyond surface cleanliness. A proactive housekeeping team is crucial in maintaining the community’s overall condition, as they are able to proactively identify potential issues before they escalate into costly repairs.

Early detection of a minor leak can prevent extensive water damage, saving the community significant repair costs. Similarly, regular cleaning of an HVAC system can prolong its life to avoid costly breakdowns. This proactive maintenance approach—typical of professional commercial housekeeping services—reduces maintenance expenses and extends the lifespan of the community's assets.

4. Streamline Operational Costs

Outsourcing senior living housekeeping tasks to professional commercial services can lead to substantial cost savings through streamlined operations, too. These services come equipped with their own high-quality supplies and equipment, reducing the community's need to purchase and store these items.

By leveraging the expertise of these services, communities can also benefit from the latest cleaning technology and methods, often resulting in faster and more effective cleaning processes. For instance, some housekeeping providers are leveraging cutting-edge robotics and AI-technology to provide more thorough and cost-effective cleaning services. These autonomous cleaning robots and floor scrubbers can be easily managed and monitored. Professional housekeeping services also allow you to staff according to community needs, so full time employees can be assigned other tasks.

By allowing a third-party provider to handle all aspects of senior living housekeeping, communities can better allocate their internal resources to other critical areas, such as resident care and community improvements. This approach reduces operational complexity and enhances overall service quality.

5. Reduce Compliance Risk

Adhering to health, safety and cleanliness standards is essential in any senior living community. Employing a professional housekeeping team ensures that all areas meet or exceed these critical standards, minimizing the risk of non-compliance penalties. This is crucial for protecting the community's reputation and providing a safe living environment for residents.

Additionally, a professional team stays updated on the latest regulations and best practices, which can vary significantly across regions. This ongoing education helps prevent violations that could lead to fines or more severe consequences, minimizing the threat of potential legal challenges.

Smarter Housekeeping Services with CPS

While there are many things that change, there’s always one constant in our industry: the power of group purchasing with Care Purchasing Services, an LCS company. Since 1999, we have helped senior living communities contain purchasing costs of consumer goods, business products and services, medical equipment, clinical programs and more. Contact us to get connected with an expert team dedicated to your success.